FAQs for Biltmore Psychology and Counseling:

1.) Can I schedule a free 10-minute consultation?

Simply call our office at (480) 999-7070 or email us at info@biltmorecounseling.com, and we would be happy to schedule a free 10-minute introductory phone consultation. A 10-min consultation can help you determine whether our services would be the right fit for you.

2.) Do you take insurance?

Our office is out-of-network, so we do not accept insurance directly. However, if your insurance plan offers out-of-network benefits, we can provide you with a receipt so that you can bill your insurance directly. Depending on the individual insurance plan, many will be reimbursed for a percentage of their payment. To determine if you have out-of-network mental health coverage, contact your insurance and ask about whether your plan includes out-of-network mental health coverage. Feel free to contact our office with any questions.

3.) What if I cannot afford your services?

Biltmore Psychology and Counseling may offer discounted counseling services with one of our Doctoral Candidate trainees. In the event that our trainees cannot accepting new patients, we will do our best to direct you to additional low-cost therapy options.

4.) What does it take to become a new patient?

Biltmore Psychology and Counseling is accepting new patients. New patient paperwork and payment authorization forms may be obtained from our office. If you would like to become a new patient or have questions about our services please call us at 480-999-7070 or email us at info@biltmorecounseling.com.

5.) What is a “Good Faith Estimate”?

A “Good Faith Estimate” in healthcare is an estimate of the cost for medical items and services. You have the right to receive a Good Faith Estimate for the maximum expected cost of any non-emergency items or services.

5.) Why would BPC provide me with a “Good Faith Estimate”?

At Biltmore Psychology and Counseling, we have long believed in and practiced transparency about billing and the cost of therapy. In January of 2022, the No Surprises Act (HR133, Title 45 Section 149.610) began requiring providers to inform their clients that they have a right to a “Good Faith Estimate” to help them estimate the maximum expected charges that they may incur.

6.) When and how will I receive my “Good Faith Estimate”?

You will receive your “Good Faith Estimate” within 3 business days of booking your appointment. Your “Good Faith Estimate” will be sent to you via your patient portal.

“Good Faith Estimate” Notice:

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

For additional information and questions, please contact our office at (480) 999-7070 or email us at info@biltmorecounseling.com. We look forward to speaking with you!